Frequently Asked Questions

Monday – 10:00am – 6:00pm

Tuesday – 10:00am – 6:00pm

Wednesday – 10:00am – 6:00pm

Thursday – 10:00am – 6:00pm

Friday – 10:00am – 6:00pm

Saturday – 10:00am - 6.00pm

Sunday – Closed

You can always contact us even out of working hours and we will come back to you as soon as possible.

Sorry, we don’t have a showroom. We are a purely online company. But, We can deliver all over the UK. We are a registered and UK-owned business.

Yes, the bed we will send out to you will be exactly the same as the picture shown on our website. Of course, it will be made in the specification options you choose.

At Elliot's Beds, we offer two types of Ottoman bases – slatted and solid. The slatted Ottoman base comes flat packed and takes slightly longer to assemble, but it provides a sturdy base for your mattress. It is constructed with a series of wooden slats that are securely attached to the base, creating a durable and supportive platform for your mattress.

On the other hand, our solid base Ottoman comes pre-built in two parts and is recommended for properties with spacious staircases, as it can be difficult to manoeuvre into a room due to its size. It has two compartments that are designed to hold your belongings, providing ample storage space. This type of Ottoman base is constructed with a solid wooden base that provides a more robust and durable support for your mattress. In summary, the main difference between a slatted and solid Ottoman base is the construction and ease of assembly.

Our standard delivery time for most mainland UK addresses is between 5 to 10 working days from the date of your order. However, please note that delivery to certain parts of the UK, such as the Highlands, Northern Ireland and some parts of the western coast of Wales, may take slightly longer due to logistical reasons. Our delivery team will inform you of any delays and ensure your order is delivered as soon as possible. This information is accurate and is updated regularly.

To ensure that your new bed will fit in your home, it’s important to take a few measurements before placing your order. This will help you make sure that the headboard, which is typically the largest part of the bed, will fit through the doors and into your desired room. First, measure the width and height of the door through which the bed will need to pass. This will give you an idea of whether the headboard will fit through the door. Next, measure the space in your home where you plan to place the bed. This will help you determine if the bed will fit comfortably in the room and if there is enough space for the bed as a whole.

It’s also a good idea to consider any potential obstacles that the bed may need to navigate, such as narrow hallways or tight corners. Make sure to measure these areas as well to ensure that the bed can pass through them. Once you have all of these measurements, you can compare them to the dimensions of the bed and headboard to determine if they will fit in your home. If you have any doubts or concerns, don’t hesitate to reach out to us for assistance. We’ll be happy to help you plan the best route for getting your new bed into your home.

We strive to make the assembly process of our products as simple and straightforward as possible. To ensure that our customers can build their beds with ease, we provide detailed instructions and a video link that can be accessed online. These resources will guide you through each step of the assembly process, from unpacking the bed to setting it up in your bedroom. If you have any questions or concerns during the assembly process, our customer service team is available to provide assistance and support.

At Elliot's Beds, we take great pride in the quality of our products, and we want you to be completely satisfied with your purchase. However, as our beds are made to order in the specific colour and size of your choice, they are non-returnable items. Therefore, we strongly recommend that you order free fabric samples before making your purchase to ensure that you are happy with your choice. Additionally, if you have any doubts or questions, you can speak to one of our staff members over the phone or WhatsApp to clarify any concerns. Our customer service team will be happy to assist you in any way possible to ensure that you are fully satisfied with your order. If we have made a mistake or the item arrived is damaged you can contact us within 48 hours of delivery and we will arrange a return.

Our divan ottoman beds can made as side-opening, simply add order instructions so we can do this for you. Our flat pack ottoman is available as end-lift Ottoman, which provide easy access and ample storage.

We do not accept payment on delivery. All purchases must be completed through our website, where various payment options, including financing, are available.

Unfortunately, we do not offer a service to remove old bed frames. Customers need to arrange their own disposal or recycling.

Yes, we deliver to all locations within the UK, including Northern Ireland.

The maximum weight for a mattress on our Ottoman beds with gas lift storage is 60kg. This ensures the mechanism can function safely and effectively.

Yes we offer bespoke size headboards. Get in touch by WhatsApp or Email for a quote.

Yes, we offer monthly payment plans through finance partners like Klarna, Clearpay and PayPal allowing customers to spread the cost over a period that suits their budget.

We offer a variety of beds that provide excellent back support. Our customer service can help you choose the right bed and mattress based on your specific needs.

Delivery schedules are handled by a third-party company and are fixed once confirmed. However, we can assist in rescheduling for a different day if the allocated time is not convenient.

You can order fabric samples by clicking here.